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Privacy policy

Updated 09/01/2023

The website www.eden-transports.fr is owned by the company Eden Transports S.A.S, with a capital of €10,000, headquartered at 40 rue des Blancs Manteaux, 75004 Paris, France. It is registered in the Paris Trade and Companies Register under the number 50402330000032, with an intra-community VAT number FR59504023300.

Personal Data

Eden Transports is committed to ensuring that the collection and processing of your data, carried out via this website or its applications, complies with the General Data Protection Regulation (GDPR) and the French Data Protection Act.

Personal Data Collected

As the data controller, Eden Transports limits the collection of personal data to information strictly necessary to provide our services and manage customer relationships.

We collect two types of data:

  • Registration Data: When you register on our website or mobile applications, we collect your identification data and payment information necessary for booking and managing services. These data are mandatory to provide our services.
  • Usage Data: This includes information on requested services (e.g., date, pickup and drop-off addresses, service ratings) and your location data. These data help us maintain a high level of service quality.

Google Advertising

Eden Transports uses Google Ads and Google AdSense to display personalized or non-personalized ads based on your preferences. To this end, Google collects certain information via cookies or similar technologies on your browser or device, such as pages visited, site interactions, and technical data (IP address, browser type, etc.).

You can review and modify your Google Ads settings and opt out of personalized ads through your Google account. Additionally, you can manage cookies directly through your browser or via our website’s cookie management banner.

Processing of Your Data

The personal data collected by Eden Transports are hosted and processed in France under secure protocols.

The purposes of processing this data are:

  • To execute booking and transportation services
  • To improve service quality (e.g., offer personalization, fraud prevention, anonymized statistical analysis)
  • To communicate via SMS or email to inform you about service updates
  • To personalize Google ads according to your preferences and browsing behavior

These processing activities are based on your contractual relationship with Eden Transports and/or on legal obligations and consent for commercial prospecting, which you may withdraw at any time by contacting us through our website form.

For a loyalty program (if applicable), Eden Transports may also process your data to provide exclusive offers based on our legitimate interest in maintaining customer loyalty.

Data Sharing

Your personal data are shared only with our providers and partners as necessary to deliver our services, including:

  • Our drivers, to access pickup information
  • Our PCI-DSS-certified payment service provider for secure online payments
  • Google, for advertising purposes, subject to your consent to the collection of data through advertising cookies
  • Our partners, subject to your consent, for marketing communication needs

Data Retention

Personal data are retained for as long as necessary to fulfill the purposes outlined. Certain data may be retained longer for legal, regulatory, or claims-related purposes.

Your Rights

In compliance with the GDPR, you have rights regarding your personal data, including:

  • The right to access, correct, delete, limit processing, and data portability
  • The right to set instructions for the retention and disclosure of your data after your death

To exercise these rights, you may contact us through our website or by mail at the following address:
Eden Transports
40 rue des Blancs Manteaux, 75004 Paris, France

If you have concerns about how we handle your data, you can also contact the Commission Nationale Informatique et Libertés (CNIL), the French data protection authority.